So for those of you that don't know about the installation of your internet at cable it is maybe one of the most stressful experiences of my life, after accounting class of course. My roommates and I have been trying to get Time Warner Cable to our house to install our internet for 3 weeks now. We missed our first appointment and getting a second appointment for our installation was like trying to get the president on the phone. Once you miss your appointment you are automatically set back at least a week! So we finally get the guy out to our house to install our stuff and after asking me lots of questions that I have no idea how to answer he says that we should be good to go. Well that is great in theory but of course as soon as he leaves the house and pulls out of the driveway the internet no longer works. I spend the next several hours trying to figure out what went wrong. My roommate is on the phone with Time Warner looking for some sort of solution. They have already transferred our call 3 times and put us on hold for a half an hour. We find out that they are charging us more than they quoted us for and saying that we didn't request wifi (even though the installation guy told me we had it). Their only solution is that they can come out to the house a week from that day and charge us an extra $50! Um...I don't think so! After complete frustration and some choice words Time Warner agrees to listen to our recorded talk with the original quote and call us back with more information. Thank god for my roommate Megan. Her brother-in-law works for Time Warner and he was able to fix the wifi problem. The solution: unplugging the router and plugging it back in. BAM! It works. Over an hour spent on the phone with Time Warner and not once did they come up with this solution! As well as lying about not having wifi and trying to charge us even more money to fix their mistakes. Moral of the story is that living on our own continues to be an adventure and living in the small village of Ada does not allow a lot of variety for services like this! (How I wish we could have AT&T!) But we are smarter and less gullible with ever encounter we have that our parents would usually be in charge of!
FYI: We are still waiting for Time Warner to call back. That was 3 days ago.
I lived in Ada all summer with the internet because I knew what a hassle it is to get it set up! I agree that it is ridiculous for this to be such a big ordeal, with internet in general (not to mention wireless) being so common these days wouldn't you think that companies like Time Warner would have the process of installing it to a simple science?
ReplyDeleteAnd you are the second person I know of that has had an issue with Time Warner saying wireless was not requested. For such a large and well known company, at least in this area, that seems a little peculiar to me.